

To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. NOTE: Backup any files that cannot be replaced.


NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not run any tools unless instructed to do so.Very Important -> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us! I would like to welcome you to the Malware Removal section of the forum.Īround here they call me Gringo and I will be glad to help you with your malware problems.
